Delivery & Payment
Purevelmoraqx reliably delivers modern hearing aids and ear care accessories to customers throughout Germany. All orders are prepared for safe transport in compliance with precise technical and hygienic standards.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DHL Paket | 2-4 business days | 4,95 € |
| Hermes Paketversand | 3-5 business days | 4,50 € |
Delivery timeframes are stated in business days from dispatch. In remote areas, delivery may take an additional 1-2 days.
- Deliveries from €69 within Germany include free shipping. Smaller orders incur a fee of €4.95.
- After dispatch, transit takes 2-4 business days.
- If the order is received on a business day before 11:00, the goods leave our warehouse today.
- Returns are possible within 30 days of delivery. Unused items and original packaging are required.
- Payment: cash on delivery, bank transfer.
Order processing
Orders placed on business days before 11:00 ship on the same day. Later orders and orders placed on weekends follow on the next business day. Upon receipt, you will receive an email with your order number.
Sensitive acoustic components, sound amplifiers, and care items are packaged in shock-absorbing cushioning materials with antistatic protection. Hygiene-sensitive items such as earplugs, cleaning sets, and tips are additionally sealed with protective film to prevent contamination during transport.
Tracking your parcel
As soon as your shipment is handed over to the shipping service provider, you will receive an automatic confirmation by email with a tracking number for complete online tracking.
Lost or delayed parcel
If tracking has not updated for 5 business days, write to [email protected]. Include your order number. We will open an inquiry with the courier. You will receive either a replacement or a full refund. This takes place within 10 business days of notification.
Damaged on arrival
If you notice external damage to the packaging upon delivery, please note this directly with the courier. Document visible damage with photos and contact our customer service team within 48 hours, stating your order number.
Payment methods
We offer Cash on delivery, Bank transfer. We never ask for card or online banking details by email or phone.
Delivery outside Germany
Shipping is available to selected countries. You can view shipping costs and delivery times for your destination before checkout. Customs duties or import charges are paid by the recipient.
Questions about this policy
Contact us at [email protected] or by phone at +49 621 71318340 during our business hours (Mon-Sat 09:15 - 18:00). You will receive a response within one business day.