How it works
From purchasing at Purevelmoraqx to arrival at your door: four direct steps.
1
Choose
All technical specifications, care product ingredients, and dimensions are listed directly on the item. Review the details and take your time to choose.
2
Order
You pay the amount by cash on delivery or bank transfer. Immediately afterward, you will receive your order confirmation by email.
3
Dispatch
Orders placed before the cut-off time are dispatched the same business day. Every parcel is insured and trackable.
4
Use and return
Follow the instructions for care and cleaning. If needed, return the product within 30 days according to our guidelines.
Standards for our components
- Grade 40 medical siliconeThe interchangeable tips sit softly in the ear canal and can be cleaned with warm water.
- Housing made of durable ABS plasticThe sturdy plastic protects the internal electronics and switches from impacts in daily use.
- Individual check before packagingEach device is inspected in Mannheim for a proper fit and intact switch functions.
- Direct shipping in protective packagingWe package the goods to be shock-resistant and hand them over directly to the parcel carrier.
Common questions
what happens if the hearing aid does not fit
You can return unused items in their original packaging within 30 days. Please only test the interchangeable silicone tips carefully without wearing the device throughout the day. If you are not satisfied, you cover the return shipping costs.
what material are the earpieces made of
The interchangeable earpieces are made of soft silicone. The device housing is made of dimensionally stable ABS plastic. Both materials are odorless and easy to wipe clean.
how to clean the device properly
Carefully remove the silicone tip from the housing. Clean the tip with a dry cloth or under lukewarm water without soap. Reattach the part to the ABS plastic body only after it has fully dried.