Our 30-day guarantee
Test Purevelmoraqx hearing aids and accessories with peace of mind. If the product is not right, return it within 30 days and receive your money back.
The promise
Returns can be made informally within 30 days of receipt. Within 3 business days of receiving the goods, we refund the amount via the same payment method.
1
30-day returns
Without giving a reason, even if you simply changed your mind.
2
Insured delivery
We cover damage or loss during transit. You will receive a free replacement or a credit note.
3
Secure payment
You pay by cash on delivery or bank transfer. There is no credit card advance payment and no storage of card data.
4
Real support
We answer questions sent to [email protected] within one business day.
How to claim
- Send a message with your order number to [email protected].
- Within one business day, you will receive a return number and the destination address.
- Send the parcel. As soon as the goods arrive, we process the refund.
The exact policies can be found on the Returns policy and Delivery terms pages.